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Values & Beliefs:

      -   That our "internal customers" include the persons we serve, their families, and our own staff.  Our "external customers" include our referral sources, payers, vendors, the community and other external stakeholders.

-   We believe in establishing a work culture that treats every customer including our staff with respect, and that this "culture of family" will be a primary driver behind achieving our customer service, clinical, and financial goals.

     -   We will create and uphold an environment of honesty, integrity, respect for others, diversity of opinion, and the inherent dignity of all persons.  These standards will be palpable and tangible to all persons and will drive and permeate every aspect of our operations and daily decision-making.

  -   We believe in the value of respectful and purposeful debate among managers and staff regarding customer care issues.

    -   We believe that satisfied employees provide better care, and to that end, we will continuously strive to provide a work environment that fosters a high degree of rewarding job experiences.

 -   We believe that we will be most successful when we have an ample pool of qualified and competent potential employees.  For this reason, we strive to create a work experience that is highly desirable and results in our becoming known in the community as the "employer of choice."

     -   When we are successful as an organization, it is primarily due to the actions of our staff.  When we are not successful, it is primarily due to the actions of management.  We recognize that our staff members are the primary means by which we achieve customer satisfaction, quality care, and business success.

     -   We believe in the need to be flexible and adaptive when meeting the needs of our customers.

     -   We will continuously strive to improve the quality of the services we provide to all of our customer groups, as measured by customers.

 -   We will foster the development of quality business practices and operational systems that are capable of repeatedly producing the desired outcome.  We will not jeopardize the integrity of the business or quality of care by relying too heavily on the unique skill set of a particular individual.

 -   We will collaborate, communicate and work together toward the "good of the whole" and this will be modeled by the management staff.

 -   The organization will not jeopardize the reputation of the business or the quality of care for the sake of expansion or growth.

 -   We place Christian values at the center of our daily operations and allow faith in God to influence and be part of our daily practices.  Further, we believe that caring for the spiritual needs of our customers is an important part of our responsibility to them.

 -   We believe that customers have the right to lead the most active and productive lifestyle possible and that we have the responsibility to help them achieve this in a safe manner.

 -   We believe that a successful organization cannot function without establishing and enforcing accountability standards for its staff.  We also believe that staff should be recognized when accountability standards are achieved.

 -   We believe that quality care includes the practice of coordination and collaboration between component parts of the continuum of care.

-   Business must continuously grow, or they will die.  We will continuously identify opportunities for financial and operational growth in order to remain viable and to continue serving our customers.

-   We believe that in order to adequately serve our community and ourselves,we must be willing to serve as problem-solvers and solution-finders for our customers, and be an organization that is willing to take on a new challenge to help a community member in need.

 -   We believe in providing the most dignified and respectful care in the safest yet least restrictive environment possible.